Ron Fleming - (Traditional Chronology)

TECHNICAL WRITER/COPYWRITER

Verbal and written communication, including technical, legal, and expository writing.
Analyzing, evaluating, and summarizing essential information from a complex whole through research.
Adapting writing style for the target audience and to reflect the brand or client voice.
WordPress, SEO best practices, and Google Analytics.
Microsoft Office, VBA, and other productivity tools for manipulating words, data, and images.
Adaptable to tasks outside of standard work requirements.
Hardware and software troubleshooting; general problem solving.
Conversational German; German-to-English translation.

Published thousands of SEO-optimized product descriptions for the Business, Industrial, and Scientific category at Amazon.com , for over 2-1/2 years, until the disbandment of the content team in 11/2015.
Applied industry experience to research and writing of relevant product features and specifications.
Researched complex industrial technology and product lines to identify key features, and established standards for presenting content on customer-facing webpages.
Collaborated with industry representatives, subject matter experts, project managers, and editors to provide product descriptions of the highest quality.
Developed proprietary content management tools and provided documentation and technical support for them after roll-out.
Developed and maintained VBA macro scripts for automated content generation and content management.
Applied research to product taxonomy management and data quality improvements.
Consult with, advise, and assist clients regarding their commercial Internet properties.
Build or modify client websites using WordPress, custom front-end enhancements, and SEO best practices.

Performed welding and assembly tasks for Supreme Mid-Atlantic Corporation that provided critical background for writing about industrial tools, materials, and related products.
Solved critical, time-sensitive production problems in a fast-paced manufacturing environment.
Supervised up to 12 temporary and permanent employees in a fast-paced, high-pressure production run of nearly 1,000 commercial moving trucks.

Researched and developed detailed lesson plans that incorporated elements of history, political science, anthropology, and psychology at the Cornwall-Lebanon School District in Lebanon, PA.
Maintained daily metrics of student progress in spreadsheets and server-based educational systems.
Communicated with parents, administration, and students to give status of student performance, synthesized and presented in a digestible format.
Distilled complex information into forms accessible to laypersons as a classroom instructor and staff mentor.
Researched best practices and instructed staff in methods implicated by the findings.
Led colleagues in the task of developing a new curriculum according to state standards.

Organized and maintained multiple product displays and provided high quality customer service while earning undergraduate and graduate degrees.

Performed customer service, records maintenance, computer database transactions, and other general clerical work for over 8,000 servicemen stationed in Fulda, Germany.
Wrote orders and emergency documents for inclusion in soldiers’ permanent personnel records.
Provided a full range of personnel services for military personnel and dependents, with minimal supervision, at a remotely located outpost of the central personnel office.
Routinely processed applications to the U.S. Consulate in Frankfurt, Germany that required careful handling of original documents and precise attention to detail for consular approval.
Contributed frequently to the monthly company newsletter.

Villanova University; Villanova, PA; Master’s Degree, GPA: 4.0; Major: Political Science 1997 – 1998
Millersville University; Millersville, PA; Bachelor’s Degree; magna cum laude; Major:
Education-Social Studies 1995 – 1997
Indiana University of Pennsylvania; Gettysburg, PA; Professional Development; No major 2000 – 2003
- Completed 24 graduate credit hours in Pennsylvania education law, collective bargaining, and leadership.
Harrisburg Area Community College; Harrisburg, PA; Paralegal Certificate (incomplete) 2011 – 2013
- Completed 33 credit hours of instruction in legal research and writing and other topics; suspended attendance due to technical writing responsibilities at Amazon.com.